Orrett Music Academy Policies

ORRETT MUSIC ACADEMY PRIVATE LESSON POLICIES

SEPT 2020 – JUNE 2021 – Subject to Change!

GENERAL

Welcome to Orrett Music Academy. We work tirelessly to ensure your experience here exceeds your expectations and ask you to contact your teacher or administration at any time should you wish.

PAYMENT METHODS

Good news – Music lessons are HST exempt. The following applies to both private and group lessons. You will be provided with an Information Form when you register which outlines your total payment due, as well as your payment options. On this form you will select which of the following options you prefer. The VAST majority of parents choose the Monthly Equal billing option and so we default to this payment plan.

Monthly Equal Billing Option:

If choosing this option your total for the year will be divided evenly between the remaining months. 

This option MUST be paid by VISA or MASTERCARD 

Please allow up to ten (10) business days for your first payment to be processed. All following payments will be processed (on our end) on the 1st of the month.

Year Upfront Option:

If paying for the year upfront (you can still stop lessons as per our “Cancelling Lessons” policy below) your payment options are:

  • Interac E-transfer payable to hello@OrrettMusicAcademy.com
  • VISA or MASTERCARD – a $20 service fee applies.

**Unfortunately we cannot accept cheques or cash during Covid-19.

IMPORTANT – We do not accept short-term enrolment. Enrolment (and payment plan) is calculated until the end of June or August. A student may cancel lessons before June as needed as per our Cancellation Policy.

CONTACTING YOUR TEACHER

While typically the best communication happens in person, we are happy to provide families with direct contact with their teacher(s).. All teachers have their own email address which is usually  (their first name)@OrrettMusicAcademy.com. You will be given this email for your teacher(s). Teachers always try to respond promptly but sometimes there may be a slight delay. Please note that questions requiring longer answers may be answered in person rather than by email.

IF YOU CANNOT ATTEND A LESSON

Group Lessons – Except under extreme circumstances, group lessons cannot be credited, refunded, or rescheduled unless the class is cancelled due to teacher absence. PLEASE NOTE ALL GROUP LESSONS ARE TEMPORARILY SUSPENDED DUE TO COVID.

Private lessons – In an effort to be flexible for parents while respecting the schedules of our staff, our policies allow each student to have TWO lessons rescheduled PER SEMESTER by giving us 24 HOURS NOTICE. Semester 1 is September to January and Semester 2 is February until June. You must EMAIL your teacher at least 24 hours in advance. Unfortunately we cannot accept phone messages to reschedule a class. Missed lessons are NOT refunded, they MUST be rescheduled by the teacher who will correspond with you to find a time. Please work with the teacher to make a time happen as sometimes this takes some compromise. If reasonable and multiple efforts have been made by the teacher to reschedule missed classes and they are not made up by the student by end of June, the lesson(s) are forfeited. Another option to prevent missed lessons is to allow, a sibling, friend, or family member to attend a class that would otherwise be missed. Please note that regardless of notice we cannot promise that missed classes beyond two per semester will be rescheduled. Also note that due to timing, we cannot guarantee make-ups for lessons missed during the month of June.

COVID-19 ATTENDANCE POLICY

In-Person Lessons –If you have opted for in-person lessons and wish to take an online lesson for any reason, on any week, simply contact your teacher in writing at least 30m prior to the start of your lesson. Also if you wish to switch permanently to online lessons simple let us know. Please note that both the admin and the teachers reserve the right to send a student home who shows up for lessons showing any symptoms and this would FORFEIT THE LESSON. For this reason we encourage families to pre-screen before coming in for each lesson.

Online Lessons – Please note that the attendance policy for online lessons is the same as in-person lessons. Whether the teacher is teaching online lessons from Orrett Music Academy or from home, we must respect the continuity of their schedules as we would for in-person lessons. If you opted for online lessons and wish to switch to in-person lessons kindly contact admin and we will do our best to help you. Please note that scheduling may not allow that you can keep the same time or teacher depending on many variables but we will do our utmost to help you.

LATENESS

If a student is running at least 5 minutes late the teacher will usually attempt to contact the student by phone. Once the student is 15 minutes late, the teacher is no longer obliged to wait and may leave for a break, turn off computer for online lessons, or head home early (and the lesson is forfeited). However, if notice is given that lateness is to be expected, a teacher will wait as long as needed. Note that the teacher cannot extend the lesson past the agreed upon weekly timeframe.

SNOW DAYS / INCLEMENT WEATHER

On occasion where it is deemed unsafe to hold lessons (as determined by Orrett Music Academy), students will be contacted by email and all missed classes will be rescheduled. As this is highly inconvenient such action is only taken on the most severe of weather (some snow or heavy rain will rarely cause class cancellations). As snow days are an act of nature beyond our control, credits cannot be provided. (just make-up options)

REGISTRATION FEE

Once registering, a $45 registration fee applies. This fee includes our welcome package (including parking pass, music binder, and music bag). Each year students are given the opportunity to pre-register by the appropriate deadline towards years end. There is no fee to re-register as a returning student. If they miss that deadline, they are considered new students and must re-register and a $45 fee applies. The online link and information is provided by email close to that time.

Students already taking at least one class at Orrett who wish to add any additional instrument do NOT pay an additional registration fee

HOLIDAYS

Holidays (ONLY the ones listed below) are factored into tuition payments. Therefore if your lesson that week falls on a holiday, you do not pay for that week and it does not need to be rescheduled.

We are closed from Monday, December 21st, 2020 to Sunday, January 3rd, 2021 (inclusively) for a 2 week seasonal holiday.

We are also closed for regular private and group lessons over March Break which is Monday, March 15th, 2021 to Sunday, March 21st, 2021 

We are also closed the following holidays:

  • Thanksgiving Monday – Monday, Oct 12th, 2020
  • Family Day – Monday, Feb 15th, 2021
  • Victoria Day – Monday, May 24th, 2021

Our last regular day of classes is Sunday June 27th, 2020.

SUPPLY TEACHERS

Orrett Music Academy reserves the right to provide a supply teacher while a regular teacher is ill or away. Teachers at OMA work hard to minimize such absences. When one cannot be avoided, a supply teacher may be provided as approved by the Director. Experience has shown that occasional exposure to a different teacher is often beneficial to a child. When a supply teacher cannot be found in time students will be contacted by email will have their lessons cancelled and rescheduled (and this will NOT count towards the max one allowable reschedule per session.)

CARE OF CHILD

Orrett Music Academy does not assume any responsibility for the care of students or any children while they are on school premises.  All students under the age of 18 MUST be accompanied by a parent or caregiver while attending private lessons, group classes, and events hosted by Orrett Music Academy OR must have the expressed written consent of the Orrett Music Academy administrator present for transfer of care.

DO PARENTS SIT IN ON LESSONS?

For both in-person and online lessons, this is an excellent question and the short answer is: sometimes. At Orrett we believe in the Parent, Teacher, Child learning triangle which states that all three participants (including Parent) must be actively involved in lessons to help ensure a child thrives. We also wish to develop lateral benefits of music lessons such as the opportunity for a teacher to become a positive role model for a child and this often requires them to have alone time. With online lessons sometimes parent involvement is critical, especially with young children. On a child by child basis, the teacher and parent will mutually decide what is the best fit. Sometimes having a parent present for most or all lessons allows more engagement, behaviour management, and support from the parent but, in other cases, it can be a distraction or nervous situation for certain children. Please communicate with your teacher about what is best for your child and expect a two-way positive discussion. At bare minimum every teacher will ensure a quality conversation is had at the end of the lesson with the parent to get them up to speed.

PHOTO / VIDEO CONSENT

By enrolling with Orrett Music Academy you hereby give consent for us to take photos and videos of your children to print and post at the school, use on our website, social media, or other academy related materials. We will never sell or directly profit from any said images nor will they ever be shared with a third party for any reason. We do not use the full name of any student with any photograph or video. You may opt out of this consent by sending an email to  hello@orrettmusicacademy.com but please note that means we also cannot include photos or videos of your child for contests, student of the month, etc.      

PARKING

For in-person lessons, once a student has registered (after a possible trial class and once payment has been submitted), each family is entitled to up to 2 FREE PARKING passes for use in our parking lot behind the building off Cosmo Road (NOT to be confused with city parking). Be sure not to lose them as we are not permitted to hand out more that 2 per family. Please note that the pass indicates 30 minutes of complimentary parking (as is indicated on our lease.) It is highly unlikely that a family parking for slightly longer (such as 45 or 60m) would get a ticket but we cannot promise this so that decision is up to you.

CANCELLING LESSONS

Music lessons are a wonderful and important part of the development of your child. Patience and parental involvement are both critical components of ensured success. If you are thinking of cancelling lessons please first inform your teacher. Often, given this information, a teacher can make temporary (or even permanent) adjustments to the teaching plan to attempt to bring renewed enthusiasm to the lessons. If that is unsuccessful please contact admin. We would first try and find you another teacher as sometimes this new dynamic helps, then a new day and time if scheduling is the issue, then finally we’d suggest another instrument

If after all of these important efforts, you wish to stop taking lessons you must inform us in writing by the 15th of the month to stop payment for the following month. If notice is given after the 15th of the month, payment for the following month will be processed and students may continue with lessons.

TERMINATION OF ENROLMENT

Orrett Music Academy reserves the right to immediately cancel the enrolment of any student / family for reasons of disruptive behaviour, aggressive communication, inappropriate conduct by student and/or parent, frequent absences, repeated late payments, or other reasons at the sole discretion of Orrett Music Academy. In such rare cases, remaining tuition (if applicable) would be refunded.

DECLINED CREDIT CARD FEE (New)

A $20 fee will be added to any declined Credit Card payment. For this reason we advise that you keep us updated with new cards, expired cards, and more.

PERSONAL PROPERTY

Orrett Music Academy does not assume any responsibility for personal property (including, but not limited to clothing, cameras, cell phones, purses, wallets, vehicle etc) lost, damaged, or left unattended on Academy promises, in common areas, or the parking lot behind the building.

ABIDING BY POLICIES

Registration at Orrett Music Academy assumed that you have read and will abide with all polices above. It is subject to change at any time. You will be notified by email if any changes are made. This document will remain online and you may make a request for a written copy at any time. We thank you for your attention to all details and for your anticipated cooperation.